Accessibility & Nondiscrimination

Website Accessibility

Esenga Health wants everyone, including people with disabilities, to be able to use our website. We are working to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and we review the site as we add and update pages.

If you have trouble using any part of this website, or need information in a different format, please let us know. We will work with you to provide the information you need.

Nondiscrimination Notice

Esenga Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including sexual orientation and gender identity). Esenga Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Free Language and Disability Assistance

Esenga Health provides free help so you can communicate with us effectively:

• Aids and services for people with disabilities, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats)
• Language services for people whose primary language is not English, such as qualified interpreters and information written in other languages

If you need these services, call us at (774) 548-4004 or (413) 602-8022, or email info@esengahealth.com.

Language Assistance

Free language assistance is available. Call (774) 548-4004.

Español: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (774) 548-4004.

Português: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (774) 548-4004.

繁體中文: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (774) 548-4004.

Kreyòl Ayisyen: ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele (774) 548-4004.

Tiếng Việt: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (774) 548-4004.

Русский: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (774) 548-4004.

Français: ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le (774) 548-4004.

العربية: ملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوفر لك بالمجان. اتصل برقم (774) 548-4004.

Italiano: ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero (774) 548-4004.

한국어: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 전화: (774) 548-4004.

Twi: TIE: Sɛ wokasa Twi a, kasa mu mmoa a wontua hwee wɔ hɔ ma wo. Frɛ (774) 548-4004.

Concerns and Complaints

If you believe Esenga Health has failed to provide these services or has discriminated against you in another way, you can file a complaint with us by phone or email at the contact information above. If you need help filing a complaint, we are available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

• Online: ocrportal.hhs.gov
• Mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201
• Phone: 1-800-368-1019, TDD 1-800-537-7697

Complaint forms are available at hhs.gov/ocr/complaints.