How Esenga Health collects, uses, and protects your information.
Esenga Health ("we," "us," or "our") is a home-based primary care and behavioral health practice located in Worcester, Massachusetts. This Privacy Policy describes how we collect, use, and protect information when you visit our website (esengahealth.com), contact us by phone, text, or email, or receive care from us.
As a healthcare provider, we are also subject to HIPAA (the Health Insurance Portability and Accountability Act). Our Notice of Privacy Practices, which governs how we handle your protected health information (PHI), is available upon request and provided to you at the time of your first visit.
We may collect the following types of information:
We do not collect sensitive health information through this website. Health information shared during care is governed by HIPAA and our Notice of Privacy Practices.
We use the information we collect to:
We may use SMS text messaging to communicate with established and prospective patients for appointment scheduling and reminders, care coordination, and administrative follow-up.
We may collect information such as name, phone number, and email address in connection with SMS communications.
We use this information to perform the services requested, including billing, customer service, appointment reminders, and other administrative requests.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This includes text messaging opt-in data and consent.
As a current or prospective patient of Esenga Health, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help. Messaging frequency may vary. Message and data rates may apply. All policies are followed as per CTIA guidelines 5.2.1.
At any time, if you want your information to be removed, you can contact us by email at info@esengahealth.com or by phone at (774) 548-4004
(413) 288-6292.
You agree to receive informational messages (appointment reminders, scheduling, care coordination, and account notifications) from Esenga Health. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@esengahealth.com. You can opt out at any time by replying STOP.
We do not sell your personal information. We do not share your information with third parties for marketing purposes. We may share information in the following limited circumstances:
Our website uses Google Analytics to understand how visitors use the site. Google Analytics collects information such as pages visited, time spent on the site, and browser type. This information is aggregated and does not identify individual users. You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.
We take reasonable steps to protect the information you share with us, including using secure connections for our website. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Protected health information (PHI) is handled in accordance with HIPAA and our Notice of Privacy Practices, which includes additional safeguards.
Esenga Health provides services to adults 18 and older. Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your information, please contact us: